Responsible Gambling

At Madslots, we are committed to providing a safe and responsible gaming environment for all our players. We believe that gambling should be an enjoyable form of entertainment, and we take our responsibility to promote responsible gambling practices seriously.

Our Commitment

Madslots is licensed and regulated by the UK Gambling Commission (License Number: 000-039372-R-319367-014) and adheres to all UK gambling laws and regulations. We are dedicated to preventing gambling-related harm and ensuring that our services are used responsibly.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, gender, or background. Warning signs may include:

Spending more time or money gambling than you can afford
Chasing losses with bigger bets
Gambling to escape problems or negative feelings
Lying about gambling activities to family or friends
Neglecting work, family, or social responsibilities
Borrowing money to gamble
Feeling anxious or depressed about gambling

Responsible Gambling Tools

We provide various tools to help you maintain control over your gambling:

Deposit Limits

Set daily, weekly, or monthly deposit limits to control your spending. These limits can be decreased immediately but increases require a 24-hour cooling-off period.

Loss Limits

Set limits on how much you can lose over a specific period to help manage your gambling budget.

Session Time Limits

Control how long you spend gambling by setting time limits for your gaming sessions.

Reality Checks

Receive regular pop-up reminders showing how long you've been playing and how much you've spent.

Self-Exclusion

Temporarily or permanently exclude yourself from accessing your account. Self-exclusion periods can range from 24 hours to permanent exclusion.

Take a Break

Take a short break from gambling with our cooling-off feature, available for periods of 24 hours, 48 hours, 1 week, or 1 month.

Age Verification

Gambling is strictly prohibited for anyone under the age of 18. We use advanced age verification systems to ensure all players meet the minimum age requirement. If you suspect underage gambling, please contact us immediately.

Getting Help

If you're concerned about your gambling habits or need support, help is available:

UK Support Organizations

GamCare
Free, confidential advice and support for anyone affected by gambling problems.
Website: www.gamcare.org.uk
Helpline: 0808 8020 133
Live Chat: Available 24/7

Gamblers Anonymous
Fellowship of men and women who share their experience to help others recover from gambling addiction.
Website: www.gamblersanonymous.org.uk
Phone: 020 7384 3040

BeGambleAware
Independent charity providing information, advice and support for anyone affected by gambling problems.
Website: www.begambleaware.org
Helpline: 0808 8020 133

Gordon Moody Association
Residential treatment and support for people with gambling problems.
Website: www.gordonmoody.org.uk
Phone: 01384 241292

GAMSTOP

GAMSTOP is a free service that allows you to self-exclude from all online gambling companies licensed in Great Britain. Once registered, you cannot access gambling websites or apps for your chosen period.

To register with GAMSTOP, visit: www.gamstop.co.uk

Financial Support

If gambling has affected your finances, these organizations can provide advice and support:

Citizens Advice
Free, confidential advice on debt, benefits, and legal issues.
Website: www.citizensadvice.org.uk
Phone: 0800 144 8848

StepChange Debt Charity
Free debt advice and solutions.
Website: www.stepchange.org
Phone: 0800 138 1111

Contact Us

If you need assistance with responsible gambling tools or have concerns about your gambling, our customer support team is available to help:

Email: [email protected]
Live Chat: Available 24/7
Phone: +44 20 3808 9234

Third-Party Software

You may also consider installing third-party software to help control your gambling:

Gamban - Blocks access to gambling websites and apps across all your devices
BetBlocker - Free software that blocks gambling websites
Net Nanny - Parental control software that can block gambling sites

Regular Reviews

We regularly review our responsible gambling policies and procedures to ensure they remain effective and up-to-date with current best practices and regulatory requirements.

Last updated: March 15, 2026

Remember: Gambling should be fun. When the fun stops, stop.